Frequently Asked Questions
Can’t find what you’re looking for below? Feel free to ask us at firstname.lastname@example.org
Make the most of your Rancho Santana escape by planning ahead and staying informed.
Rancho Santana is located within driving distance of two international airports that service most major airlines. There is also a small regional airport 15 minutes from the property that can be accessed commercially from Liberia, Costa Rica, or by private charter.
Rancho Santana can arrange group or private ground transportation for guests arriving or departing from any of the above airports.
We do recommend vehicles for all guests, as they offer the most freedom and flexibility to get around the property. And for those staying in an ocean-view home, a 4×4 vehicle is required.
Dollar Car Rental Nicaragua offers guests at Rancho rental cars at competitive rates on-site at Rancho Santana and can arrange for pickup at a Dollar Car Rental at any of their Nicaragua locations. All guest vehicles are required to be 4×4.
Rancho Santana also offers a complimentary beach shuttle that leaves from The Inn and stops at the beaches across the property on a dedicated schedule.
To book a ground transfer, arrange a private charter, or rent a car, please contact Concierge at Concierge@ranchosantana.com
Spanish is the national language of Nicaragua; however, most staff members on the property at Rancho Santana are also fluent in English.
Nicaragua observes Central Standard Time all year and does not observe Daylight Savings Time.
To enter Nicaragua, a valid passport is required. Visitors traveling from the US, Canada, and EU countries are not required to obtain a visa in advance. If you are traveling from another country not listed above, check with the embassy about visa requirements.
A visitor visa (or “Tourist Card”) is required to be purchased for $10 USD per person when going through immigration at any border crossing or international airport.
The local currency is cordobas (NIO) The US dollar and US credit cards are accepted almost everywhere in Nicaragua. Currency conversion rates can be found at XE Currency Converter. Rancho Santana uses a cashless system for goods and services purchased on the property or arranged by our staff unless otherwise noted. Upon your arrival, you will open an account and everything, including off-property excursions, can be charged back to your room. Rancho Santana accepts Visa, Mastercard, and American Express. If you find yourself needing cash, Concierge can provide up to $100 for a $5 fee.
A 15% IVA (Nicaraguan Sales Tax) will be added to all charges at the Ranch, and a 10% gratuity is automatically included at our dining venues. For all other services, tipping is similar to the United States.
Vaccines are only required if traveling from certain countries in Central and South America and Africa. To see if a country where you live or have recently visited requires a vaccine, you can review the WHO list for places with potential active transmission of yellow fever.
Check-in is 3pm, and check-out is 11am. Early and late check-out is available upon request, and subject to availability.
With the exception of service animals with proper documentation, pets are not permitted at Rancho Santana.
Please note that the import and use of drones in Nicaragua is strictly prohibited. Professional equipment for commercial use may be subject to additional customs and import documentation and fees.
Rancho Santana is a casual beach community. There is no dress code on the property. We recommend packing sneakers or other closed-toed athletic shoes if you plan on participating in any of the activities and excursions.
All accommodations are stocked with shampoo, conditioner, body wash, and a hairdryer. Complimentary laundry services are provided for linens and towels. Personal items can also be laundered. Laundry is $20 per load.
Rancho Santana underwrites the Roberto Clemente Health Clinic, located just outside of our main gate. The Clinic is fully equipped to handle any vacation-related injury or illness. If an issue requires additional attention, we can assist with transportation to a regional hospital in Managua.
Rancho Santana’s state-of-the-art water purification system provides clean drinking water from our own fresh wells. Bottled water is also available at La Tienda and in all accommodations.
Absolutely. Rancho Santana is a private, gated community. The facilities and amenities are for the sole use of property owners and resort guests.
La Tienda, Rancho Santana’s grocery and dry goods market offers everything from drinks and snacks, to sunscreen and toiletries. Pre-arrival procurement services for those with kitchens are also available through La Tienda.
Souvenirs and gifts can be purchased at the Beach & Surf Club at Playa Los Perros, and the shop at The Spa in El Bosque.
Nicaragua uses the same electrical current and outlets as the United States (110 volts, 60mz). All accommodations are equipped with backup power to run lights and basic appliances in the event of unplanned outages.
Complimentary high-speed internet is available at all accommodations and clubhouses.
Rancho Santana has four dining options: La Finca y El Mar for lunch and dinner; El Café for coffee, smoothies, sandwiches, and pastries; La Boquita for small plates in the afternoon and evening; and La Taquería for beachside bites in the afternoon.
The Ranch has three outdoor pools: the Sand Dollar Pool, Residence Pool, and the Pool House. Additionally, most homes on the property have private pools.
What do you need assistance for?