Privacy Policy

We take your privacy very seriously. If you have any questions on our privacy policy that are not addressed below, contact customer service at 310-299-7550 between 10 a.m. and 6 p.m. (EST).

E-mail Address

When you subscribe, your e-mail address is placed in a database and used to send you our newsletter and updates from the ranch. We will not add your name to our e-mail list without your permission. We will not sell, rent, or otherwise share your e-mail address with anyone.

You can remove your address from our e-mailing list by following the instructions at the end of every e-mail we send.  Alternately, you can contact us at reservations@ranchosantana.com or via mail:

14 West Mt. Vernon Place
Baltimore, MD 21201

Personal Information

When processing reservations, the sensitive information we collect (such as credit card data) is encrypted and transmitted to us in a secure way.  We provide a secure (SSL, encrypted) connection and require you to submit only the information needed to complete your reservation. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.

Only our authorized employees will have access to this information. We will not sell or rent this information to anyone, nor share it in any other way, unless required to by a law enforcement agency that takes the proper steps to require it.


Rancho Santana uses software such as Google Analytics to track visitor statistics in the usage of the website. For that purpose, cookies are placed on your computer. A cookie is a small text file that is stored on the hard disk of your computer by your browser. The information collected by Google Analytics for Rancho Santana has been made anonymous as much as possible. The information obtained by placing the cookie is saved by Google on servers in the United States.

Google has joined the U.S. Department of Commerce’s Safe Harbor program. Rancho Santana has no influence on the use of the collected data by Google and/or third parties. Google may provide your information to third parties if required to do so by law, or insofar as third parties process the information on Google’s behalf. For more information, please read the Google Privacy Policy and the Google Analytics Overview. You can decide for yourself whether to accept or refuse cookies. Most web browsers automatically accept cookies, but you can usually customize the settings of your browser so that it refuses cookies. This needs to be done for each browser and for each computer separately. Cookies are small files placed on your computer by a web page when you visit it.


All contents of the Rancho Santana website are copyright 2020 by Tola Development Group. All rights reserved: Reproducing any part of this website is prohibited without the express written consent of Tola Development Group.