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Guest Recognition Program

Your Path to a Place That Feels Like Home

At Rancho Santana, every guest begins a journey; a path not just to a coastal escape, but to something deeper. Like the trees that define our forest landscape, your connection to this land grows stronger with time. With each visit, you’re not simply returning; you’re deepening roots, nurturing bonds, and building a life enriched by soulful experiences and meaningful moments.

Our loyalty program was created with every guest in mind—from families and couples to solo travelers seeking serenity or adventure.

How It Works

A woman in a yellow dress walks through a stone archway of a building with a tiled roof, surrounded by lush green plants and trees.

1. Join with Your First Stay

Begin your journey by enrolling online or during your visit. As soon as you check out, you become a Cedro—our welcome tier—and start earning your way to more rewarding stays.

A group of people carrying surfboards walk along a sandy beach toward the ocean, leaving footprints behind as they get ready to catch waves and make memories. Palm trees, buildings, and cloudy skies are visible in the background.

2. Enjoy Member Benefits

From exclusive discounts to curated experiences, each tier brings more ways to make your time at The Ranch even more meaningful. Perks are tailored for couples, families, and solo travelers.

View of the sunset at Rancho Santana

3. Unlock More with Each Return

The more you visit, the deeper your roots—and the richer your rewards. Your tier grows with the total number of nights you stay, unlocking new benefits at every level.

Discover the Benefits That Grow With You

Your Tier Nights Who is it For

    • Cedro – After first stay Welcome tier — your journey begins here.

    • Ceiba – 5–9 nights — For returning guests growing their roots.

    • Roble – 10-29 nights VIP tier — strong, enduring loyalty rewarded.

    • Cortez – 30+ nights — The pinnacle of loyalty. Resilient and rewarded.

Cedro / Cedar

couple at Rancho Santana

Your welcome tier—where the journey begins.

  • 10% off dining and activities
  • Two amenities

Tailored Experiences

Your tier perks plus.

Ceiba / Ceiba

Family diner at La Finca Y el Mar at Rancho Santana

A gentle return—growing your connection to The Ranch.

5-9 nights

  • 10% off dining and activities
  • VIP welcome gift
  • Four amenities

Personalized Rewards
Your tier perks plus

An older couple wearing white bathrobes sits smiling and talking on an outdoor sofa, surrounded by lush green plants and natural light—capturing a serene wellness experience perfect for Father’s Day.

Couple

  • Romantic turndown service with flowers and chocolate
  • Anniversary amenity (during anniversary month)
  • Complimentary upgrade to a Pied à Terre Suite or Pacific Suite
family walking on the beach of Playa Rosada at rancho santana

Family

  • Private family nature hike
  • Private family bonfire
view of a yogi on the yoga platform at rancho santana

Solo Traveler

  • Private nature hike
  • Drop In yoga lesson at The Treetop Yoga Palapa
  • 50-minute Wellness Massage at The Spa in El Bosque

Roble / Oak

A surfer in a black wetsuit rides a wave on a blue ocean, with white surf trailing behind and a clear sky above.

Strong and steady—this tier celebrates loyalty and deeper roots.

10 – 29 nights

  • 10% off dining and activities
  • One complimentary night (minimum 4-night stay)
  • VIP welcome gift

What You’ll Enjoy
Your tier perks plus

horseback riding in Nicaragua I rancho santana

Couple

  • Romantic turndown service with flowers and chocolate
  • Anniversary amenity (during anniversary month)
  • Complimentary upgrade to a Pied à Terre Suite or Pacific Suite
  • One 50-minute Wellness Massage at The Spa in El Bosque
  • Horseback ride for two
  • Couple’s surf lesson
  • Romantic dinner at La Finca y El Mar or La Boquita (Alcohol and beverages not included)
view of a bonfire on Playa Rosada at Rancho Santana

Family

  • Private family nature hike
  • Private family bonfire
  • Children six and under eat free during the stay (Lunch + Dinner)
  • One complimentary family photo session (Package #1)
  • One complimentary 3-course dinner for adults at La Finca or La Boquita (Alcohol and beverages not included)
  • One complimentary babysitter service during the stay
spa in el bosque at rancho santana beach resort

Solo Traveler

  • Private nature hike
  • Drop In yoga lesson at The Treetop Yoga Palapa
  • One 50-minute Wellness Massage at The Spa in El Bosque
  • One complimentary lunch during the stay
  • Sunset horseback ride
  • Group surf lesson
  • One Seasonal Experience (up to $100 value)

Cortez / Cortez

Rare, rooted, and richly rewarded—our highest tier.

30+ nights

  • C$36, 625 / US$1,000 resort credit (Available to use in all experiences and dining, except retail)
  • VIP welcome gift

A Rewarded Stay
Your tier perks plus

view of the room of The Inn at Rancho Santana in Nicaragua

Couple

One complimentary night (minimum 4-night stay)

Inn Bathroom

Family

One complimentary night (minimum 4-night stay)

view of the living room at The Residences of The Inn at Rancho Sanatana

Solo Traveler

One complimentary night (minimum 4-night stay)

FREQUENTLY ASK QUESTIONS (FAQ)

How do I enroll in the Loyalty Program?

You can enroll by subscribing through our website or by signing up during your stay at The Ranch. Membership is free and begins with your first qualifying visit.

Do my nights accumulate over time?

Yes, nights are cumulative and count toward your next tier, even if stays are non-consecutive.

When can I start using my perks?

As soon as you reach a new tier, you can begin redeeming perks during that stay.

Do festive season stays count?

Yes, festive season stays count toward your tier progress, but perks cannot be redeemed during these blackout periods.

Are amenities cumulative? If I stay for four nights under the Roble tier but only enjoy two amenities during that stay, can the remaining two be used later on?

No, amenities are not cumulative. Perks must be used during the qualifying stay and do not roll over to future visits.

How long are my perks valid?

Perks remain valid for five (5) years from the date your tier was achieved.

TERMS & CONDITIONS

Eligibility & Enrollment

  • Enrollment in the Loyalty Program is automatic with qualifying bookings. Participation indicates acceptance of these terms and conditions.

Earning Loyalty Perks

  • Members earn credit toward loyalty perks based on the number of nights stayed.
  • Nights stayed during the festive season count toward tier progress but do not qualify for perk redemption during those dates.
  • Once the required number of nights for a tier is reached, perks can be redeemed during the same qualifying stay or future eligible stays.

Redemption Rules

  • Perks are not redeemable during blackout dates, including but not limited to festive seasons.
  • Perks are valid for five (5) years from the date the tier is achieved.
  • Perks are non-transferable and must be used by the individual who earned them.

Blackout Dates & Restrictions

  • Blackout dates apply and are subject to change at the company’s discretion.
  • Festive season blackout dates include (but are not limited to): December holidays, New Year’s Eve, and Easter Week.
  • Applicable to BAR
  • All tiers must stay for a minimum of 4 nights

General Terms

  • The Loyalty Program and its benefits are subject to availability and may change without prior notice.
  • The company reserves the right to modify or terminate the program at any time.

Experiences

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